Privacy Policy — WholeBikes
1. Who We Are
This Privacy Policy explains how QHQO Inc, doing business as WholeBikes ("WholeBikes," "we," "us"), collects, uses, and shares information when you visit or purchase from wholebikes.com (the "Site").
2. Information We Collect
Information you give us: name, email, shipping and billing address, phone number, and payment details — processed by our payment provider; we don't store full card numbers — when you place an order, create an account, or contact support.
Information collected automatically: IP address, browser and device type, pages viewed, and referring URLs, via cookies and similar technologies.
Information from third-party tools: we use the following tools, which may collect data on your behalf:
- Meta Pixel (Facebook/Instagram) — tracks site visits and purchases to measure and improve ad performance, and to show you relevant ads on Meta platforms.
- Google Ads tag / Google Analytics (GA4) — tracks site visits and purchases to measure ad performance and site usage.
- Windsor.ai — aggregates advertising and analytics data across platforms for internal reporting; does not independently collect data from your device.
3. How We Use Your Information
- Process and fulfill orders, including shipping and customer support
- Send order confirmations, shipping updates, and, if you opt in, marketing emails
- Measure and improve our advertising, including attributing purchases back to ad clicks
- Prevent fraud and maintain site security
- Comply with legal obligations
4. Cookies and Tracking
We use cookies and pixels for site functionality, analytics, and advertising — see Section 2. You can control cookies through your browser settings; disabling them may affect site functionality.
5. How We Share Information
We share information with:
- Service providers who help us operate the Site — payment processors, shipping carriers, and our email platform
- Advertising platforms (Meta, Google) for ad measurement and retargeting, as described above
- Windsor.ai, for internal reporting and analytics
- Law enforcement or regulators, when legally required
We do not sell your personal information.
6. Your Rights
Depending on where you live — for example, California under the CCPA, or the EU and UK under GDPR — you may have the right to access, correct, delete, or opt out of certain uses of your personal information, including opting out of targeted advertising. To exercise these rights, contact us at info@wholebikes.com.
7. Data Retention
We retain order and account information as long as needed to fulfill orders, comply with legal and tax obligations, and resolve disputes.
8. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this policy periodically.
10. Contact
QHQO Inc (dba WholeBikes)
2600 S California Ave #G, Monrovia, CA 91016, United States
info@wholebikes.com | (917) 860-8027 | (626) 698-5790