Shipping Policy — WholeBikes
Free Shipping
WholeBikes offers free shipping within the contiguous United States. Alaska, Hawaii and P.O. Boxes are excluded. Any other destination restrictions are confirmed at checkout.
Processing Time
Orders are processed and shipped within 1–2 business days of purchase. You'll receive a shipping confirmation email with tracking once your order ships.
Delivery Time
Estimated delivery is 5–10 business days after shipment. These are standard estimates, not guaranteed delivery dates. Delays may occur due to carrier operations, weather, holidays or exceptional circumstances.
Shipping Method and Assembly
Bikes arrive approximately 85% pre-assembled. The remaining assembly takes about 10–15 minutes, and must be completed before riding. Some models ship in more than one box. Accessories ship separately by standard parcel service.
Order Tracking
Tracking information is emailed once your order ships. Allow 24–48 hours for tracking to update after you receive it.
Damaged or Lost Shipments
If your bike arrives visibly damaged, note it with the carrier at delivery if possible, then contact info@wholebikes.com within 48 hours with photos. We'll arrange a replacement or refund at no cost — see our Return & Refund Policy for details. If a shipment is lost in transit, contact us and we'll investigate with the carrier.
Address Accuracy
Please double check your shipping address at checkout. We're not responsible for orders delayed or misdelivered due to an incorrect address, though we'll do what we can to help redirect a shipment already in transit.
Contact
Questions about shipping? Email info@wholebikes.com or call (917) 860-8027 or (626) 698-5790.