Warranty

Warranty — WholeBikes

This limited warranty applies to every WholeBikes bicycle and covers defects in materials and workmanship.

Warranty Periods

• Frame: 2 years
• Electronic components: 1 year
• Battery: 1 year or 300 charge cycles, whichever comes first

The warranty applies only to the original purchaser.

What Is Covered

• Frame: defective materials and weld cracking
• Motor: internal winding faults, Hall sensor failure, loss of power
• Controller: mainboard failure, missing output, abnormal signal transmission
• Battery: cell failure, BMS malfunction, and capacity loss below 75% of original capacity within 300 charge cycles or one year, whichever comes first
• Display, PAS sensor, throttle and wiring: original manufacturing electrical defects
• Charger: factory circuit faults that prevent proper charging
• Suspension: factory-related oil leaks or structural fractures
• Hydraulic brake calipers: oil leakage caused by factory sealing defects

What Is Not Covered

• Consumable and wear parts: tires, tubes, rotors, pads, chains, cassettes, pedals, bearings, spokes, saddles, grips, fuses, cables, reflectors and similar items
• Cosmetic damage, including paint scratches, peeling, abrasions and plastic damage
• Accidents, collisions, impacts, overloading, racing and stunt riding
• Unauthorized modifications to the battery, controller, wiring, speed limits or other parts
• Damage from water immersion, saltwater, chemicals or prolonged sun exposure
• Battery damage from improper charging or storage, and normal battery degradation
• Commercial use, including rentals
• Claims without proof of purchase, or with tampered serial numbers
• Normal wear and tear, perceived noise, or subjective riding feel without an identifiable defect

How to Make a Claim

Bought online from WholeBikes: email info@wholebikes.com with your proof of purchase and information documenting the defect. Minor defects are repaired. Major defects are replaced. The final resolution depends on the nature of the issue.

Bought at a retail location: contact the store where you bought the bike.

Shipping Costs

WholeBikes pays the shipping costs for approved warranty repairs.

Contact

Questions about warranty? Email info@wholebikes.com or call (917) 860-8027 or (626) 698-5790.