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WholeBikes / Ownership

How can we help?

Start with your model and the question you need answered. Find published guidance, the right manual or a way to reach the team.

Your bike / Your task

Choose your model.

Match the model and version before using a manual or choosing a part.

01 / Keep it with your bike

Owner’s manuals

Match the model and version before following instructions or ordering a replacement part.

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W1 cockpit and controls
W1 / Cockpit & controlsUse the manual for your model for instructions.

Keep the details together

A closer look.
A clearer question.

Your model name, version and a clear photograph help put a question in context. Keep them alongside the manual for your bike.

  1. Identify your exact model and configuration.
  2. Describe what you see and what you need to know.
Get help for this model

02 / Published guidance

Published answers

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What do you need help with?

Describe the issue, when it started, and anything you’ve already tried.